Falling down on the follow-up?

Falling down on the follow-up?

Where is the weakest link in your process? For many of us, it’s in our capacity to complete the chunkier action steps which are needed to implement what we agreed at an initial meeting. Not so easy to get these done when existing tasks are pressing. Sometimes it helps...
Dragging it out of them (or us)

Dragging it out of them (or us)

It’s remarkable how damaging it is to a relationship when we have to drag information out of someone—when we sense we aren’t being told everything and our time may be being wasted because we’re trying to solve a problem without all the facts. Arguably, this was a...
Can they speak the truth?

Can they speak the truth?

It’s striking how often middle level to senior people in organisations say they doubt the ordinary folk will feel safe speaking frankly about the business and what they see needs attention in front of top management. Where that sentiment exists—and it’s more the rule...
Getting over something

Getting over something

How far do you need to go into the future before the present will seem like the past? When we’re struggling to get over some incident or upset, I find it can be a great help to think forward into the future—far enough into the future that present or very recent...