by DavidFraser | Jul 6, 2015 | Relationship Skills, Systems
…then our work is useless. We—or others—often congratulate ourselves on our efficiency in standardising a process or making electronic what once was a paper system. The trouble is… If in so doing we create something that no longer matches the cognitive...
by DavidFraser | Jun 29, 2015 | Leadership, Relationship Skills
We tend to feel uncomfortable if we don’t have complete control of the situation we are in. And yet, sometimes – often? – we need to let go and accept that if the team as whole is going to make progress, we can’t keep a tight rein on...
by DavidFraser | Jun 22, 2015 | Leadership, Relationship Skills, Sales
We might not be able to address someone’s needs directly: We may not be able to provide the specific thing they say they are looking for right now. But perhaps we can see something even more important we believe they need—something they don’t see themselves, so much...
by DavidFraser | Jun 15, 2015 | Communication, Leadership, Relationship Skills
Broad or precise, which do you prefer? Possibly (but not necessarily) because I’m engineer, I generally regard precision (and the requisite level of detail) as an unmitigated good thing. Not everyone has the same preference of course. It is quite striking (to me, that...
by DavidFraser | Jun 10, 2015 | Leadership, Personal Mastery
A building is a building is a building, right? Or is it? What makes the difference between a physical, inert, very tangible building and a much more intangible, somehow vibrant and stimulating “space?” Some of the answer will be to do with the objects you have in the...
