Dragging it out of them (or us)

Dragging it out of them (or us)

It’s remarkable how damaging it is to a relationship when we have to drag information out of someone—when we sense we aren’t being told everything and our time may be being wasted because we’re trying to solve a problem without all the facts. Arguably, this was a...
Can they speak the truth?

Can they speak the truth?

It’s striking how often middle level to senior people in organisations say they doubt the ordinary folk will feel safe speaking frankly about the business and what they see needs attention in front of top management. Where that sentiment exists—and it’s more the rule...
Yes and no

Yes and no

To paraphrase 13th century poet, Mevlana Jelaluddin Rumi… “Out beyond ideas of yes and no, there is a field. I’ll meet you there.” Asking a closed question always seemed to me a clumsy way of opening a conversation about something as complex as the future of a...