by DavidFraser | Feb 16, 2015 | Leadership, Relationship Skills
It’s tempting, if we have a point to put across, to be rather full-on about it; to give the other person “the benefit of our wisdom” in short order, in the hope perhaps that the very energy and pace of what we say will convince the other person...
by DavidFraser | Feb 9, 2015 | Relationship Skills
Quite often, it seems, we don’t know the impact we’re having. We decide we need to make a point or express our dissatisfaction with something. Expecting that our message may not be received, we tend to transmit at full volume. That could be far more than is necessary,...
by DavidFraser | Feb 6, 2015 | Business, Change, Collaboration, Communication, Leadership, Learning, Relationship Skills
We don’t have all the answers. That’s true whether we’re on the outside of the issue looking in or on the inside looking out. The leadership team knows its business, whereas the change agent knows something useful the insiders don’t currently...
by DavidFraser | Feb 2, 2015 | Communication, Relationship Skills
We often need to transfer knowledge from one person to another. And yet, how effectively do we really do that? Quite often our approach is to turn the knowledge into information on paper (or perhaps Powerpoint slides), usually in objective, dispassionate, businesslike...
by DavidFraser | Jan 27, 2015 | Relationship Skills
Sometimes it’s worth reminding ourselves of our reasons for doing something. Specifically… Why focus on relationship skills, whether in a professional or a personal context? After all, talking about the subject can seem a bit “preachy” if...
by DavidFraser | Jan 19, 2015 | Change, Leadership, Relationship Skills
It all depends on your perspective of course… Who’s at arms length from who? We might feel more secure keeping uncomfortable (but needed) influences at arm’s length. The thing is… It’s tempting to keep people at that distance; to not let...
