by DavidFraser | Feb 9, 2015 | Relationship Skills
Quite often, it seems, we don’t know the impact we’re having. We decide we need to make a point or express our dissatisfaction with something. Expecting that our message may not be received, we tend to transmit at full volume. That could be far more than is necessary,...
by DavidFraser | Feb 6, 2015 | Business, Change, Collaboration, Communication, Leadership, Learning, Relationship Skills
We don’t have all the answers. That’s true whether we’re on the outside of the issue looking in or on the inside looking out. The leadership team knows its business, whereas the change agent knows something useful the insiders don’t currently...
by DavidFraser | Feb 4, 2015 | Personal Mastery
Are we discriminatory when we buy? We’d all like to think we’re not prejudiced, in general terms, and no doubt we work hard to avoid that. Unfortunately… The reality is, however hard we try, we are likely to be more cautious with people who seem different. The...
by DavidFraser | Feb 2, 2015 | Communication, Relationship Skills
We often need to transfer knowledge from one person to another. And yet, how effectively do we really do that? Quite often our approach is to turn the knowledge into information on paper (or perhaps Powerpoint slides), usually in objective, dispassionate, businesslike...
by DavidFraser | Jan 30, 2015 | Change, Leadership
They say the way we do anything is the way we do everything. When it comes to leadership and management, we tend to lead and manage in a paradigm dictated by our professional or vocational expertise—our worldview, if you like. For example… Scientists manage...
